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Prescription Drugs

Mail Order FAQs

Why should I use PrimeMail by Walgreens Mail Service to fill my prescriptions?

Walgreens Mail Service offers you convenient prescription delivery to any U.S. location with refill amounts and dates noted on your prescription label.

What if I want to order from Walgreens Mail Service, but I need my medication right away?

Ask your doctor for two prescriptions — one for a 30-day supply to fill immediately at a local retail pharmacy. Then have your doctor send another prescription electronically to Walgreens Mail Service for up to the maximum day supply allowed by your prescription benefit program.

Can I call in directly to Walgreens Mail Service for refills?

Yes. You may call 877-357-7463 to order refills through PrimeMail by Walgreens Mail Service's automated refill system. You may also reorder online at www.myprime.com/v/BCBSKS/COMMERCIAL/KSPREFDRUG/en/intercept.html.

How can I pay for my prescriptions?

You may pay online via credit card (Master Card, Visa, American Express or Discover). Or you may pay using a personal check or credit card with a mail order form.

How long does it take for my prescription order to arrive?

Prescriptions ordered through the mail will arrive via U.S. Mail in 10 to 14 days. Prescriptions ordered through Internet or phone offer quicker turnaround, because the front-end mail time is eliminated. Your prescription label will indicate a date to refill your prescription three weeks prior to the end of your current supply.

My doctor wrote one 30-day prescription with two refills. Can you combine this and send me a 90-day supply?

No. Walgreens Mail Service Pharmacy must follow your doctor’s directions exactly as they are written on the prescription. To receive 90 days of medication all at once, you will need a new prescription from your doctor, rewritten for a 90-day supply with up to three refills.

Can I get controlled substance prescriptions from Walgreens Mail Service Pharmacy?

Yes. Controlled substance prescriptions, such as Ritalin, Xanax, Valium or Vicodin, are available through Walgreens Mail Service. Your refill amounts may be limited for controlled substance medications in accordance with applicable pharmacy regulations.

Should I request generic drugs for my prescription?

Yes. Ask your doctor for the cost-effective generic alternatives to your brand-name medications to reduce cost without sacrificing the quality or effectiveness of the drug. Generic drugs must meet the same FDA standards for purity, safety, strength and effectiveness as brand-name drugs.

Will Walgreens Mail Service pharmacists automatically substitute a generic medication?

The Walgreens Mail Service Pharmacy will dispense FDA-approved generic equivalents when available and appropriate.

Why do I need a new original prescription?

Because refills of previously filled mail prescriptions are not transferable to PrimeMail by Walgreens Mail Service.

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