Members - Contact Us
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Please note: To inquire about an adult member other than yourself requires that member first provide us authorization (en español).
- Have a question about your health insurance? Contact a customer service representative using our secure form.
- To notify us of technical problems or concerns with this website, please use the web support form.
Telephone
- For sales information:
785-291-4304 (in Topeka)
1-800-438-1565 (toll-free) - Customer Service general inquiries:
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free) - Other Party Liability department:
785-291-4013 (in Topeka)
1-800-430-1274 (toll-free) - For hearing impaired customers:
1-800-766-3777 - Marketplace customers:
If you purchased your plan on the Marketplace and need to update your information, please contact HealthCare.gov by calling 1-800-318-2596 or by logging in to your HealthCare.gov account.
Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday. Payment recovery specialists are available to assist you after 8 a.m.
For State of Kansas employees, customer service representatives are available from 8 a.m. to 5 p.m., Monday through Friday.
Fax
785-290-0711
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001
To visit in person, see our Hours of Operation