Employers with 1 to 9 employees - Contact us
Secure email service
You can contact a customer service representative using our secure email service when you have questions about your health insurance.
- To use our secure email service, you'll be prompted to enter your email address to log in, or create an account if it's your first time using the service.
- After logging in, compose your email to customer service and send to [email protected].
Feedback form
Please use our feedback form to notify us of technical problems or concerns you have with this website.
Product information
Send a note to our sales representative for more information about a product. Please provide a daytime phone number in your message indicating where and when you can be reached. All requests will be responded to via phone within two business days.
Telephone
For claims or benefits information
785-291-4186 (in Topeka)
1-800-392-7366 (toll-free)
Blue Cross and Blue Shield of Kansas general inquiries
785-291-4180 (in Topeka)
1-800-432-3990 (toll-free)
For prior authorization
785-291-8419 (in Topeka)
1-800-782-4437 (toll-free)
For health profiles
785-291-4303 (in Topeka)
1-800-874-1823 (toll-free)
Anti-fraud hotline
1-800-432-0216, ext. 7693 or 8759
For hearing impaired customers
Send completed health profile forms for new members to:
Blue Cross and Blue Shield of Kansas
P.O. Box 518
Topeka, KS 66601
Send all other written correspondence to:
Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001