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Get to know us. Get answers to your questions. Get the best health care in Kansas.
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Please note: If you purchased your plan on the Marketplace and need to update your information, please contact HealthCare.gov by calling 1-800-318-2596 or by logging in to your HealthCare.gov account.
Customer service
Need information about options for paying your bill? Wondering about the status of a claim? Check out what you can do online at your convenience.
Still need to chat? Call us:
- 1-800-432-3990 (toll-free)
- (785) 291-4180 (in Topeka)
- 1-800-766-3777 (for hearing impaired customers)
- Contact our Other Party Liability department about duplicate coverage
Hours of operation/locations
Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday.
The lobby at our main headquarters, 1133 SW Topeka Blvd., Topeka, KS, is open from 8 a.m. to 4:30 p.m.
Want to visit one of our other locations throughout the state? See our statewide locations.
Sales
Are you an individual needing insurance or a group wanting to discuss options for you and your employees? We can help!
Employers
If your business currently has insurance with us, please select the appropriate category to get the email address, phone numbers and mailing addresses for Blue Cross and Blue Shield of Kansas representatives.
Fraud
We have a dedicated unit to investigate referrals and tips from people suspecting insurance fraud. If you suspect someone should not be covered under someone else’s health care plan or you have been billed for a service you never received, call us at:
Providers
If you're with a hospital, doctor's office or another medical provider, we can put you in touch with the right person.