Holly Graves

Holly Graves is the Vice President of Operations and COO of Government Programs of Blue Cross and Blue Shield of Kansas (BCBSKS), the state’s largest and only locally owned health insurance provider. As a mutually owned, not-for-profit health plan, BCBSKS serves nearly one million members with the state’s largest provider network and award-winning customer service.

Graves leads the efficient and effective delivery of services to insured members. She also oversees the team that administers federal health care programs through the Centers for Medicare & Medicaid Services. Under her leadership, the Customer Service Center was awarded Call Center of the Year in 2021, 2022 and 2023 by SQM’s Contact Center Industry Customer Experience Awards of Excellence. She enjoys contributing to the team atmosphere at BCBSKS, helping utilize people’s strengths to improve both the individual and the entire organization. She has served in this role since 2020.

She started her career at BCBSKS as a Claims Examiner in 1985 and has held many leadership positions at Blue Cross and Blue Shield of Kansas, as a supervisor, manager and director. During her time as manager and director, the call center received the highest customer satisfaction award in the health care industry and was certified as a World Class Call Center for more than a decade.

Originally from Rossville, Kansas, Graves is active serving her community. She is the Secretary/Treasurer of Rossville Bible Church. She previously served a six-year term on the Let’s Help Board of Directors and has been active with the Kansas Department of Education’s Business and Industry Advisory Committee and served on the USD 321 Board of Education. She was named as a YWCA 2011 Woman of Excellence and was a member of Leadership Greater Topeka in 2017.