While Jana knew smoking was bad for her; and she knew she should stop, she was just going through the “quitting” motions until some of her friends were diagnosed with cancer and other friends suddenly died. When Jana enrolled in the tobacco cessation program, she was assigned to Jennifer, lead disease management nurse.

“Jennifer kept nudging me with encouragement and facts,” recalls Jana. “We came up with a different plan each time and I tried each one until one worked. I did have to admit that for a while the only time I craved a smoke is when we talked about it during our call. We talked either every two weeks or once a month, plus Jennifer let me know I could email her whenever I needed help. She is a great person to have a connection with.”