Gain insights from CAHPS research on improving the patient experience

The Centers for Medicare & Medicaid Services (CMS) can help providers better understand their Medicare patients’ needs and expectations through research from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. CMS annually compiles findings about improving the patient experience and understanding health outcomes.

You can access reports, articles and case studies through the Agency for Healthcare Research and Quality (AHRQ): Research on Improving the Patient Experience.

Read the CAHPS survey tip sheet to learn more about why this annual survey is important, how it’s conducted, what questions are asked and ways you can successfully address care opportunities for patients.

CAHPS® is a registered trademark of the Agency for Healthcare Quality and Research (AHQR).