Kansas Preferred Blue Medicare Advantage Utilization Management Changes Due to COVID-19
Kansas Preferred Blue Medicare Advantage (MA) processes regarding utilization management have been revised due to COVID-19. Offices will be closed Friday, March 20, 2020 through Monday, March 23,2020. Offices will re-open on Tuesday, March 24,2020.
Revisions include adding an intake call recording to ask providers to submit utilization management requests via fax. The fax number to submit request to is 1-877-218-9089.
If you are in need of an emergent request (life, limb or function threatening condition), please call the "After Hours" line at 1-800-331-0192. A registered nurse will remain available to accept and process expedited requests during the closure.
If you have any questions regarding this newsletter, please contact your BCBSKS provider consultant/representative.