Mail Order FAQs

    Why should I use Express Scripts® Pharmacy to fill my prescriptions?

    Home delivery through Express Scripts® Pharmacy provides an affordable way for you to get your maintenance medications – prescription drugs you take regularly to treat ongoing conditions. With Express Scripts® Pharmacy, you can order up to 90 days’ worth of maintenance medication through the mail. It’s a cost-effective way to fill your prescriptions and using home delivery may help you save money. Express Scripts® Pharmacy also offers you safe, convenient and contactless prescription delivery.

    What if I want to order from Express Scripts® Pharmacy, but I need my medication right away?

    Ask your doctor for two prescriptions — one for a 30-day supply to fill immediately at a local retail pharmacy. Then have your doctor send another prescription electronically to Express Scripts® Pharmacy for up to the maximum day supply allowed by your prescription benefit program.

    Can I call in directly to Express Scripts® Pharmacy for refills?

    Yes. You may call 833-599-0511 to order refills through Express Scripts® Pharmacy . You may also reorder online at express-scripts.com.

    How can I pay for my prescriptions?

    You may pay online via credit card (Master Card, Visa, American Express or Discover). Or you may pay using a personal check or credit card with a mail order form.

    How long does it take for my prescription order to arrive?

    We usually process orders within 48 hours after we get them. Your medication should be delivered in about 8 days (10-14 days if it's a new prescription). You can get next-day or two-day shipping for an extra fee.

    My doctor wrote one 30-day prescription with two refills. Can you combine this and send me a 90-day supply?

    No. Express Scripts® Pharmacy must follow your doctor’s directions exactly as they are written on the prescription. To receive 90 days of medication all at once, you will need a new prescription from your doctor, rewritten for a 90-day supply with up to three refills.

    Can I get controlled substance prescriptions from Express Scripts® Pharmacy?

    Yes. Controlled substance prescriptions, such as Ritalin®, Xanax®, Valium® or Vicodin®, are available through Express Scripts® Pharmacy . Your refill amounts may be limited for controlled substance medications in accordance with applicable pharmacy regulations.

    Should I request generic medications for my prescription?

    Yes. Ask your doctor for the cost-effective generic alternatives to your brand-name medications to reduce cost without sacrificing the quality or effectiveness of the medication . Generic medications must meet the same FDA standards for purity, safety, strength and effectiveness as brand-name medications.

    Will Express Scripts® Pharmacy pharmacists automatically substitute a generic medication?

    Express Scripts® Pharmacy will dispense FDA-approved generic equivalents when available and appropriate.

    Why do I need a new original prescription?

    Because refills of previously filled mail prescriptions are not transferable to Express Scripts® Pharmacy.